FAQ

1. How is the remuneration for monthly accounting services formed?

Clients pay us a fixed fee each month based on accounting operations for an average volume of documents. The fee includes a full accounting service as well as access to the group’s lawyers. Customers get one complete service without paying anything extra. With us, full accounting service means exactly that – both assistance with daily accounting operations and assistance with inspections, audits, VAT refund procedures, etc.

2. What is meant by access to the group’s attorneys at law?

Each of our clients also receives an included volume of legal services as part of their monthly accounting service. The volume of legal services depends on the volume of accounting. Legal services can be applied in any aspect of the clients’ business, including appeals of administrative acts, court proceedings and others. If the included volume of legal services will not be sufficient to fulfill a client’s task, the client will receive an additional proposal for that task.

3. Do you have suggestions for tax and cost optimization?

Taking advantage of the privileged access to the lawyers and lawyers of Stoychev and Stoycheva, each of our clients benefits from exceptional services that guarantee not only compliance with accounting standards and requirements, but also legal protection and assistance. Thus, every case that goes beyond the scope of everyday accounting challenges is addressed by our complex team of accountants, lawyers and lawyers.

4. What is the communication like between us and how often will we meet/communicate?

Our experts are available to our current customers at any time of the day. We enjoy customers in different time zones, which makes us adaptable.
Our communication channels are email, phone and face-to-face. We primarily use e-mail to exchange documents and receive opinions and information. Email is preferred as our customers can use the information provided without time limit.
Telephone calls occur for operational and lighter matters, as well as for urgent inquiries that cannot be delayed. In these cases, it is possible that our experts, who are familiar with the client’s affairs, but are not holders of the engagement, can also answer.
Face-to-face meetings are held on a regular basis. For us, personal contact is one of the most important elements in our work. We rely on personal contact at both the management and operational levels.

5. What is your error or omission policy?

We are proud of our processes for verification of information, accounting and economic conclusions and actions before clients and government authorities. For us, the most important thing is impeccable quality work at the highest level. However, we have a policy in place to deal with an error we may have contributed to.
If such an error occurs, we will, first of all, eliminate the harmful consequences. This may mean correcting submitted information, starting a procedure for amending documents, etc.
Next, even where there are no harmful consequences of such an error to our customers, our reputation requires that we offer compensation. In this regard, we extend our services for a certain period of time, provide new services free of charge, refund paid fees and take all other actions to maintain our clients’ trust in us as professionals.

6. What is the procedure to become your customer? What is the procedure to stop being your customer?

For all new clients who have already worked with an accounting expert, the transition to our services is without burden to our client. Our experts – accountants or lawyers – will contact the previous accounting firm and request your information after confirmation from you.
In the event that our client determines that they are not receiving the highest quality services, we fully assist in the transfer of client information to the client’s chosen new accounting expert.

7. How do you adapt to changing legislative requirements?

Some of our experts have the main task of tracking all changes in legislation. We track national legislation, legislation at the European Union level and the administrative practice of national and international bodies in the field of accounting and economics.
When the legislation changes to affect our client, we notify our client and offer an approach to adapt to these changes.

8. What technology do you use for accounting and how accessible is it to clients?

We are the ones who adapt to our customers. However, we do our best to grow technologically with them. With the majority of our clients, the exchange of documents and papers is done digitally. Each of our customers has a specific space on our server space. This space is secured and accessible only by us and our client.
The exchange of specific opinions, reports and other data is also carried out by e-mail due to the easier access by our customers.